日本海事新聞ニュース Japan Maritime Daily Apr 17, 2024 (Wed)

NYK’s BPO service provider SeidoPro expands its services to ONE and Japanese clients

President Severino (left) and Vice President Manucat

　SeidoPro Global (SeidoPro), which provides BPO (business process outsourcing) services, is expandin ・・・ 続きはログインして下さいnext %E3%80%80SeidoPro+Global+%28SeidoPro%29%2C+which+provides+%3Cb%3EBPO%3C%2Fb%3E+%28business+process+outsourcing%29+services%2C+is+expanding+its+operations.+NYK+and+Transnational+Diversified+Group+%28TDG%29%2C+NYK%E2%80%99s+business+partner+in+the+Philippines%2C+invest+in+SeidoPro.+The+fast+and+accurate+service+provided+by+experienced+staff+has+been+well+received%2C+and+the+company+is+reaching+a+wider+range+of+customers.+%3Cbr%3E%E3%80%80SeidoPro%E2%80%99s+predecessor+was+%E2%80%9CNYK-Fil+Japan+Shipping+E-Service%2C%E2%80%9D+which+was+established+in+2000.+The+company+was+established+with+15+staff+members+as+a+document+center+responsible+for+preparing+shipping+documents+related+to+NYK%E2%80%99s+container+ship+business.+%3Cbr%3E%E3%80%80After+changing+its+name+to+%E2%80%9CNYK-TDGe+Business%2C%E2%80%9C+the+company+decided+in+2015+to+become+a+third-party+%3Cb%3EBPO%3C%2Fb%3E+service+provider.+The+company+name+was+also+changed+to+the+current+name%2C+SeidoPro.+%E2%80%9CSeido%E2%80%9C+comes+from+the+Japanese+word+for+%E2%80%9Cprecision.%E2%80%9C+%3Cbr%3E%E3%80%80Accuracy+is+important+when+preparing+various+shipping+documents+such+as+BLs+%28bills+of+landing%29+and+commercial+invoices.+If+there+are+any+errors%2C+such+as+spelling+mistakes%2C+there+is+a+risk+that+the+cargo+cannot+be+delivered.+%3Cbr%3E%E3%80%80SeidoPro+President+Carlo+Severino+demonstrates+his+commitment+to+service+quality%2C+saying%2C+%E2%80%9CWe+maintain+an+accuracy+of+99.98%25+in+the+documents+we+prepare.%E2%80%9C+%3Cbr%3E%E3%80%80A+major+turning+point+for+SeidoPro+was+the+merger+of+the+container+shipping+businesses+of+Japanese+3+big+carriers%2C+including+NYK%2C+to+form+Ocean+Network+Express+%28ONE%29.+%3Cbr%3E%E3%80%80SeidoPro+has+built+up+a+track+record+in+preparing+shipping+documents+and+providing+customer+service+for+NYK%2C+and+is+also+focused+on+improving+quality.+The+quality+of+these+services+was+so+well-received+that+the+company+was+contracted+by+ONE+to+provide+the+same+services%2C+which+led+to+a+rapid+expansion+of+the+company%E2%80%99s+business.+The+number+of+staff+has+also+increased+to+about+1%2C300.+%3Cbr%3E%E3%80%80In+addition+to+ONE%2C+the+company+also+receives+orders+from+NYK%E2%80%99s+Car+Carrier+Division+and+Yusen+Logistics+for+tasks+such+as+preparing+shipping+documents.+The+company+is+also+expanding+its+customer+base%2C+with+Japanese+automakers+and+warehousing+companies+also+entrusting+the+same+tasks.+%3Cbr%3E%E3%80%80Services+are+also+becoming+more+diverse.+The+company+has+been+entrusted+with+customer+service+operations+by+MarCoPay%2C+a+company+invested+in+by+NYK+and+TDG+that+operates+a+financial+platform+for+seafarers.+The+company+also+provides+visa+acquisition+support+services+to+travel+agencies+under+TDG.+%3Cbr%3E%E3%80%80SeidoPro%E2%80%99s+headquarters+is+located+in+%E2%80%9CTDG+in-Hub%2C%E2%80%9D+an+office+building+that+was+converted+from+a+warehouse%2C+located+near+Ninoy+Aquino+International+Airport+in+the+capital%2C+Manila.+It+also+has+a+satellite+office+in+Cebu.+%3Cbr%3E%E3%80%80The+in-Hub+operated+by+TDG+is+a+hub+for+innovation%2C+so+the+company+provides+an+office+environment+that+encourages+the+generation+of+innovative+ideas+and+concepts.+The+building+is+home+to+TDG+technology-related+companies+and+start-ups.+%3Cbr%3E%E3%80%80SeidoPro+plans+to+proactively+introduce+AI+%28artificial+intelligence%29+technology+to+improve+the+quality+of+its+services.+%E2%80%9CAlthough+it+is+still+in+the+experimental+stage%2C+it+has+the+potential+to+be+used+to+check+the+accuracy+of+documents+created%2C+as+well+as+to+improve+work+efficiency+and+staff+skills.+%3Cb%3EBPO%3C%2Fb%3E+is+a+growth+industry+for+the+Philippines.+We+are+paying+attention+to+this+field+as+it+will+create+jobs+and+play+a+part+in+ESG+%28Environmental%2C+Social%2C+and+Governance%29+management%2C%E2%80%9C+said+Vice+President+Jonathan+Manucat%2C+expressing+his+expectations.+%3Cbr%3E%3Cbr%3E%3Cbr%3E%3Cbr%3EDisclaimer%3A+The+English+translations+provided+through+this+service+are+the+result+of+translations+made+by+The+Japan+Maritime+Daily+or+automatically+and+mechanically+translated+by+The+Japan+Maritime+Daily+using+an+automated+translation+system+provided+by+a+third+party+after+certain+processing+of+the+Japanese+content+licensed+by+the+third+party.+In+terms+of+the+English+translation%2C+The+Japan+Maritime+Daily+and+MarineNet+Co.%2C+Ltd.+make+no+warranty+or+burden+of+any+kind%2C+express+or+implied%2C+including+its+accuracy%2C+reliability%2C+validity+or+fitness+for+a+particular+purpose.+MarineNet+Users+should+fully+understand+that+this+service+uses+an+automated+translation+system+that+automatically+and+mechanically+recognizes+and+analyzes+information+and+produces+results.+The+users+should+understand+the+above+conditions+before+using+this+service.%3Cbr%3E%3Cbr%3E%E5%85%8D%E8%B2%AC%E4%BA%8B%E9%A0%85%EF%BC%9A%E3%81%93%E3%81%AE%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E3%82%92%E4%BB%8B%E3%81%97%E3%81%A6%E6%8F%90%E4%BE%9B%E3%81%95%E3%82%8C%E3%82%8B%E8%8B%B1%E8%A8%B3%E3%81%AF%E3%80%81%E6%97%A5%E6%9C%AC%E6%B5%B7%E4%BA%8B%E6%96%B0%E8%81%9E%E3%81%8C%E4%BD%9C%E6%88%90%E3%81%99%E3%82%8B%E3%81%8B%E3%80%81%E5%8F%88%E3%81%AF%E3%80%81%E7%AC%AC%E4%B8%89%E8%80%85%E3%81%8B%E3%82%89%E4%BD%BF%E7%94%A8%E8%A8%B1%E8%AB%BE%E3%82%92%E5%8F%97%E3%81%91%E3%81%9F%E6%97%A5%E6%9C%AC%E8%AA%9E%E3%81%AE%E3%82%B3%E3%83%B3%E3%83%86%E3%83%B3%E3%83%84%E3%82%92%E3%80%81%E6%97%A5%E6%9C%AC%E6%B5%B7%E4%BA%8B%E6%96%B0%E8%81%9E%E3%81%8C%E4%B8%80%E5%AE%9A%E3%81%AE%E5%87%A6%E7%90%86%E3%82%92%E8%A1%8C%E3%81%A3%E3%81%9F%E4%B8%8A%E3%81%A7%E3%80%81%E7%AC%AC%E4%B8%89%E8%80%85%E3%81%8C%E6%8F%90%E4%BE%9B%E3%81%99%E3%82%8B%E8%87%AA%E5%8B%95%E7%BF%BB%E8%A8%B3%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%82%92%E5%88%A9%E7%94%A8%E3%81%97%E3%81%A6%E8%87%AA%E5%8B%95%E7%9A%84%E3%83%BB%E6%A9%9F%E6%A2%B0%E7%9A%84%E3%81%AB%E7%BF%BB%E8%A8%B3%E3%81%97%E3%81%9F%E7%B5%90%E6%9E%9C%E3%81%A7%E3%81%82%E3%82%8A%E3%80%81%E6%97%A5%E6%9C%AC%E6%B5%B7%E4%BA%8B%E6%96%B0%E8%81%9E%E3%80%81%E3%83%9E%E3%83%AA%E3%83%B3%E3%83%8D%E3%83%83%E3%83%88%E3%81%AF%E3%80%81%E5%BD%93%E8%A9%B2%E8%8B%B1%E8%A8%B3%E3%81%AB%E9%96%A2%E3%81%97%E3%81%A6%E3%80%81%E3%81%9D%E3%81%AE%E6%AD%A3%E7%A2%BA%E6%80%A7%E3%80%81%E4%BF%A1%E9%A0%BC%E6%80%A7%E3%80%81%E5%A6%A5%E5%BD%93%E6%80%A7%E5%8F%8A%E3%81%B3%E7%89%B9%E5%AE%9A%E7%9B%AE%E7%9A%84%E3%81%B8%E3%81%AE%E9%81%A9%E5%90%88%E6%80%A7%E3%82%92%E5%90%AB%E3%82%81%E3%80%81%E6%98%8E%E7%A4%BA%E5%8F%88%E3%81%AF%E9%BB%99%E7%A4%BA%E3%81%AB%E3%82%82%E3%80%81%E3%81%84%E3%81%8B%E3%81%AA%E3%82%8B%E4%BF%9D%E8%A8%BC%E3%82%82%E3%81%97%E3%81%BE%E3%81%9B%E3%82%93%E3%80%82%E3%83%9E%E3%83%AA%E3%83%B3%E3%83%8D%E3%83%83%E3%83%88%E3%83%A6%E3%83%BC%E3%82%B6%E3%83%BC%E3%81%AF%E3%80%81%E3%81%93%E3%81%AE%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E3%81%8C%E3%80%81%E8%87%AA%E5%8B%95%E7%9A%84%E3%81%8B%E3%81%A4%E6%A9%9F%E6%A2%B0%E7%9A%84%E3%81%AB%E6%83%85%E5%A0%B1%E3%82%92%E8%AA%8D%E8%AD%98%E3%83%BB%E5%88%86%E6%9E%90%E3%81%97%E3%81%A6%E7%B5%90%E6%9E%9C%E3%82%92%E5%87%BA%E5%8A%9B%E3%81%99%E3%82%8B%E8%87%AA%E5%8B%95%E7%BF%BB%E8%A8%B3%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%82%92%E4%BD%BF%E7%94%A8%E3%81%97%E3%81%9F%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E3%81%A7%E3%81%82%E3%82%8B%E3%81%93%E3%81%A8%E3%82%92%E5%8D%81%E5%88%86%E3%81%AB%E7%90%86%E8%A7%A3%E3%81%97%E3%81%9F%E4%B8%8A%E3%81%A7%E3%80%81%E3%81%93%E3%81%AE%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E3%82%92%E5%88%A9%E7%94%A8%E3%81%99%E3%82%8B%E3%82%82%E3%81%AE%E3%81%A8%E3%81%97%E3%81%BE%E3%81%99%E3%80%82%3Cbr%3E

セイドプロ、業務委託の顧客拡大。ONEや荷主から受託

2024/04/17(水)

日本海事新聞 JMD

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